Shipping policy

Shipping Policy – Silcbody

Silcbody
38 Randolph Ave, Jersey City, NJ 07305, United States
 1 (970) 784-0507
 silcbody.com
 www.silcbody.com

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

After your order is processed, you will receive a shipping confirmation email with tracking information.

 Note: Orders placed after 2:00 PM EST will be processed the next business day.

2. Shipping Rates & Delivery Times

We ship from Jersey City, NJ using major carriers (USPS, UPS, FedEx).



Shipping Method Delivery Time Cost
Standard Shipping 5–8 business days Calculated at checkout based on weight/distance

 Free Standard Shipping on all orders over 

3. Order Tracking

Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier name

  • Link to track your package

You can also track your order at: www.silcbody.com/track

If you don't receive tracking within 4 business days, please contact us at silcbody.com or call 1 (970) 784-0507.

4. Shipping Destinations

Domestic (United States):

  • We ship to all 50 states, including Alaska, Hawaii, and Puerto Rico

  • Standard shipping times may be longer for remote locations

International:

  • We currently ship to select international countries

  • International shipping rates and delivery times are calculated at checkout

  • Customers are responsible for all customs fees, duties, and taxes

5. PO Boxes & APO/FPO Addresses

  • PO Boxes: Yes, we ship to PO boxes via USPS

  • APO/FPO addresses: Yes, we ship to military addresses via USPS

  • Delivery times for APO/FPO may take 15–30 business days

6. Order Delays

While we do our best to meet delivery estimates, Silcbody is not responsible for delays caused by:

  • Weather conditions

  • Carrier delays (USPS, UPS, FedEx)

  • Holidays and peak seasons

  • Incorrect shipping addresses

  • Customs clearance (for international orders)

If your package is delayed, please contact the carrier directly using your tracking number. For additional help, reach out to us at silcbody.com.

7. Lost, Stolen, or Damaged Packages

Lost Packages:

  • If tracking shows "delivered" but you haven't received your package, please check with neighbors or your local post office

  • Contact the carrier first to file a claim

  • Silcbody is not responsible for packages delivered to the correct address

Stolen Packages:

  • We recommend shipping to a secure location

  • Silcbody is not responsible for stolen packages after delivery confirmation

Damaged Packages:

  • If your package arrives damaged, please contact us within 48 hours of delivery at silcbody.com with:

    • Your order number

    • Photos of the damaged box and product

  • We will file a claim with the carrier and arrange a replacement or refund

    8. Split Shipments

    If you order multiple items, your order may arrive in separate packages. You will receive a tracking number for each package.

    10. Local Pickup (Jersey City, NJ)

    We offer local pickup at our Jersey City location:

    Pickup address:
    Silcbody
    38 Randolph Ave, Jersey City, NJ 07305
    United States

    How it works:

    1. Select "Local Pickup" at checkout

    2. Wait for an email confirmation that your order is ready (usually 1–2 business days)

    3. Pick up during our customer service hours

    Pickup hours: Monday – Friday, 9:00 AM – 5:00 PM EST Please bring your order confirmation email and a valid ID.

    Orders not picked up within 14 days will be canceled and refunded minus a $5 restocking fee.

    11. Contact Us About Shipping

    Have questions about your shipment? We're here to help.

     Phone: 1 (970) 784-0507
     Email: silcbody.com
     Visit: 38 Randolph Ave, Jersey City, NJ 07305 (for local pickup)

    Customer service hours: Monday – Friday, 9:00 AM – 5:00 PM EST