F.A.Qs

F.A.Q. – Silcbody

Silcbody
38 Randolph Ave, Jersey City, NJ 07305, United States
 1 (970) 784-0507
 silcbody.com
 www.silcbody.com

Orders & Payment

1. How do I place an order?

Simply browse our collection, select your desired item and size, click "Add to Cart," and proceed to checkout. You will receive an email confirmation once your order is placed.

2. What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express, Discover

  • Apple Pay & Google Pay

  • PayPal

  • Shop Pay

3. Will I receive an order confirmation?

Yes. You will receive an email confirmation within minutes of placing your order. If you don't see it, please check your spam folder or contact us at silcbody.com.

4. Can I change or cancel my order after placing it?

We process orders quickly. If you need to change or cancel your order, please contact us immediately at silcbody.com or call 1 (970) 784-0507. If your order hasn't shipped yet, we can help. Once shipped, you will need to follow our return process.

Sizing & Product Information

5. How do I find my size?

Please refer to our Size Guide located on each product page. If you are between sizes, we recommend sizing up for a more comfortable fit. For additional help, email us at silcbody.com with your measurements.

6. Are your products true to size?

Most of our pieces fit true to size, but some styles (like bodysuits) may fit more snugly for a silky, body-hugging look. Always check the product description and size guide for specific recommendations.

7. What fabrics do you use?

We use premium, silky-soft fabrics such as:

  • Nylon-spandex blends

  • Polyester-spandex blends

  • Modal and bamboo blends (select styles)

All our materials are chosen for comfort, stretch, and durability.

8. How should I care for my Silcbody items?

To keep your pieces looking and feeling their best:

  • Hand wash cold or machine wash cold on delicate cycle

  • Use a mesh laundry bag

  • Do not bleach

  • Hang dry or tumble dry low

  • Do not iron directly on high heat

Shipping

9. How long does shipping take?



Shipping Method Delivery Time
Standard 5–8 business days

Orders are processed within 1–3 business days before shipping.

10. Do you offer free shipping?

Yes! We offer free standard shipping on all orders over  (after discounts, before tax).

11. Do you ship internationally?

Yes, we ship to select international countries. Shipping rates and delivery times are calculated at checkout. Please note that customers are responsible for any customs fees, duties, or taxes.

12. Can I track my order?

Absolutely. Once your order ships, you will receive a tracking number via email. You can also track your order at www.silcbody.com/track.

13. Do you offer local pickup?

Yes! We offer free local pickup at our Jersey City location:

Pickup address: 38 Randolph Ave, Jersey City, NJ 07305
Pickup hours: Monday–Friday, 9:00 AM – 5:00 PM EST

You will receive an email when your order is ready for pickup.

Returns & Refunds

14. What is your return policy?

You have 14 days from delivery to request a return. Items must be unworn, unwashed, and have all original tags attached. Final sale items cannot be returned.

For full details, please see our Return and Refund Policy.

15. How do I start a return?

Email us at silcbody.com with your order number and the item(s) you wish to return. We will send you a return authorization and instructions.

16. How long does it take to get a refund?

Once we receive and inspect your return (5–8 business days), refunds are issued to your original payment method within 10 business days.

17. Can I exchange an item?

We do not offer direct exchanges at this time. To get a different size or color, simply return the original item for a refund and place a new order.

18. What if I received a damaged or wrong item?

We're sorry! Please contact us within 48 hours of delivery at silcbody.com with your order number and photos of the issue. We will send a replacement or issue a full refund at no cost to you.

Account & Website

19. Do I need to create an account to order?

No. You can check out as a guest. However, creating an account allows you to:

  • Save your shipping information

  • Track orders easily

  • View order history

  • Earn loyalty points (coming soon)

20. I forgot my password. How do I reset it?

Click "Forgot Password" on the login page. You will receive an email with instructions to reset your password.

21. Is my personal information secure?

Yes. We use SSL encryption and secure payment gateways to protect your information. We never store your full payment details. For more information, please review our Privacy Policy.

Promotions & Discounts

22. How do I get notified about sales and new arrivals?

Subscribe to our email newsletter at the bottom of our homepage, or follow us on Instagram, TikTok, and Facebook for updates.

23. Can I combine multiple discount codes?

Only one discount code can be used per order unless otherwise stated during a special promotion.

24. Do you offer a first-time customer discount?

Yes! Subscribe to our email list and receive 10% off your first order.

Accessibility

25. Is your website accessible for people with disabilities?

Yes. Silcbody is committed to digital accessibility. We strive to meet WCAG 2.1 Level AA standards. If you experience any issues, please contact us at silcbody.com or call 1 (970) 784-0507.

For full details, please see our Accessibility Policy.

Contact & Support

26. How can I contact customer service?

We're here to help!

 Phone: 1 (970) 784-0507
 Email: silcbody.com
 Visit: 38 Randolph Ave, Jersey City, NJ 07305 (by appointment)

Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

27. How quickly do you respond to emails?

We respond to all emails within 1–2 business days.

28. Do you have a physical store?

We operate primarily online but offer local pickup at our Jersey City address. We do not have a full retail storefront at this time, but appointments can be arranged for special fittings or bulk orders. Please call ahead.